What if your customers could visit your website and …

… feel like they are physically with you in your shop, restaurant or practice?

 

shop, or make a booking directly from their mobile phone?

 

… experience the same outstanding customer service online than offline?

 

… believe that you really know them as if you were meeting daily?

Well, this is what we do!

 

With over 10 years of experience designing and delivering complex international digital solutions for some of the biggest corporations in the world, we link Digital & Physical to:
boost your revenues with new business
provide an outstanding experience
differentiate from your competitors
merge digital & physical into one

No brand can survive in today’s world without a sound Digital Strategy.

Your website may show what you offer, BUT this is not sufficient anymore.

Customers now compare their online experience between industries.

Your Success REQUIRES brilliant interactions between online and offline and that’s exactly where we come in.

Stéphane Atthar

Founder and CEO, Tukan Hungary

How the magic happens at Tukan

After discussing your needs, we debrief our team and start designing a great user experience with the latest technology.
We frequently interact with you
between our agreed checkpoints to ensure you’re fully engaged in the whole process.
Your input is fundamental to our success as you know your offline business better than we do!

You’ll end up with a clear Digital Strategy that will set you apart and show quick, impressive results.

We focus on the following core elements to build your online strategy:

Website
We ensure that your website is delivering what customers are looking for and how they’re looking for it e.g. on mobile phones, tablets or computers; whether customers use it on the go or from a static location; what information they need to take action and how their needs are then fulfilled in your company all the way to how you are supporting your customers after sales (e.g. managing returns, handling support and your customer care). We cover these digital aspects:

eCommerce (Webshop)

  • Purchasing
  • Invoicing
  • Payment

Search Engine Optimization

Supply Chain Integration

Online Reservation / Booking

Branding
We investigate how your brand is known, positioned and advise you on how Digital can improve this positioning via a more in-depth engagement with your customers and prospects. We cover the following topics:

Integration between Physical and Digital (Multichannel)

Staff Up-Skilling for Digital

Digital Marketing
We review how you could promote your products and services in a different way to your prospects and customers. Once we achieve to have a real edge on your competitors, we support you in sustaining this performance by constantly optimising your campaigns. This involves the following digital domains:

Web Campaigns

eCRM

Data Mining, Reporting and Insight

Social Media
Based on best practices, we review:

  1. how social networks can strengthen your brand positioning;
  2. how you listen to your customers;
  3. how you could improve your services based on their feedback;
  4. how you could answer them in real time on social media and finally
  5. how you could generate new business.

During this step, we will work on:

Social Media Publishing

Reputation Monitoring

Any Questions?

 

We can do a variety of work and will tailor our approach to your and your customers’ needs. We’re just an email/chat/phone call away!

We’ve listed some of the most common questions we get, but please do get in touch as it’s the easiest way to address your questions.

We can’t wait to show you what we can do for you.

What kind of clients do you work with?

We work mostly with small and medium size businesses from restaurants to retailers.

However, thanks to our extensive international experience in addressing the needs of corporates we do also work with consultants, manufacturers and large multinationals on special projects.

We are currently based in 2 key central locations in Europe (Budapest) and in Latin America (Panama City).

What is your turn around time?

This really depends on the job. We will be very clear with you on the time scales for any work we sign up for and we do our best to exceed expectations as time is money but we won’t compromise quality over speed!

Do you have an affiliate program?

We do indeed offer an affiliate program for successful referrals. We see it as a great win/win situation, rewarding word of mouth on the quality of our work. So please get in touch and we’ll tell you everything about it.

Do you use a proprietary platform?
We only use open source platforms. Our web platform is used by over 60 million websites worldwide and 25% of the top 10 million websites. For you, this means peace of mind because:

  • the platform has more than proven its user experience, scalability and reliability,
  • you can rest assured that if anything happens i.e. you decide to move to another host or digital agency later on, you will always find and get the support you need!

Get in touch, we’re here to help!